Policy

We recommend arriving 10 minutes prior to your scheduled appointment to fully enjoy your service.

Walk-ins are always welcome and will be accommodated based on availability.

If you arrive late, your service may be shortened or adjusted to maintain our schedule.

We kindly request at least 24 hours’ notice for cancellations or rescheduling.

Late cancellations or missed appointments may affect future booking availability.

Your satisfaction is very important to us. If you are not completely satisfied, please notify us immediately before leaving the salon so we can address your concerns.

👉 Please note:

• No adjustments can be made once you have left the salon.
• Changes in design, color, or style are not considered service corrections.

We offer complimentary repairs for gel and dip services within 7 days of your visit.

All services are final. We do not offer refunds on completed services.

However, we are happy to correct any issues within our service guarantee period.

All prices are subject to change at any time without prior notice.

Final pricing may vary based on length, design, and customization.

We accept cash and major credit/debit cards. Personal checks are not accepted.

Gift cards are non-refundable and cannot be exchanged for cash.

We are not responsible for lost or stolen gift cards.

All offers and coupons must be presented at the time of check-in.

Promotions cannot be combined unless otherwise stated.

For the safety of our clients and staff:

• Please inform us of any injuries, medical conditions, or sensitivities prior to your service.
• We reserve the right to refuse service if there are signs of infection or unsafe conditions.

We are not liable for issues resulting from undisclosed conditions.

To maintain a safe and relaxing environment:

• Children are only permitted when receiving a service.
• Children under 8 must be supervised at all times.
• Parents/guardians are responsible for any damages caused.

Pets are not allowed in the salon. (Service animals are always welcome).

We are not responsible for lost, stolen, or damaged personal items. Please keep your belongings with you at all times.

For the safety and security of our clients and staff, our premises are monitored by digital video surveillance.

We reserve the right to refuse service to anyone for inappropriate behavior, safety concerns, or failure to follow salon policies.

We value your feedback. If you have any concerns, please speak with our manager at the front desk. We are committed to resolving issues promptly and professionally.